Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sybil Schneider

Sybil Schneider

February 25, 2025

5  out of  5
rating by Sybil Schneider
"Ellison Lor and his team are efficient, thorough, and kind. They go above and beyond to help their clients."
We responded:
"Thank you for the 5 Star Review. It is our passion to serve. I’m so happy we were able to help you."
Profile photo of Moira Lovelace

Moira Lovelace

February 19, 2025

2  out of  5
rating by Moira Lovelace
"Assistant manager was helpful with a claims issue I had up until close to the end of the call and gave me an attitude. I didn't appreciate the unprofessionalism and she could've handled it better. I understand it was a complicated process going back and forth but verbiage and tone speaks a lot about a person's professionalism."
We responded:
"Good evening Ms. Lovelace, we take reviews very seriously here. Please contact me directly at the office so I can get some clarification and smooth this over. We do not have an assistant manager here at our office and your name, Moira Lovelace, does not come up in our system as one of our clients. Hope to hear from you soon."
Profile photo of Smitty Smith

Smitty Smith

January 26, 2025

5  out of  5
rating by Smitty Smith
"You will Not find a better Agent and office. Very responsive to customers . Easy to get ahold of and Very knowledgeable and most of all Helpful when you have a question. HIGHLY RECOMMENDED."
We responded:
"Thankyou so much for the review. I’m so glad we can be here to assist you. I truly appreciate your kind words."
Profile photo of MelissaB

MelissaB

December 27, 2024

5  out of  5
rating by MelissaB
"I chose the Ellison Lor State Farm agency specifically because of the many positive reviews. I have had State Farm insurance for more than 45 years but recently moved to the area. I will update if anything changes in the future."
We responded:
"Thank you for choosing us. I’m so grateful that you not only allowed us to service you, but you also are so kind to leave us a review. "
Profile photo of Deeder Khang

Deeder Khang

September 24, 2024

5  out of  5
rating by Deeder Khang
"I had a case were I was falsely accused of a wreck and had points added on my insurance by another insurance company without me knowing (increased premium also). I talked to Colleen Yang about this case and she has helped me out from the start to finish. She dedicated her time and continuously stayed on the case, keeping me informed until the case was finally closed. Cant thank her enough! I rarely write reviews but you won't be disappointed with Ellison and his team. Good and honest people!"
We responded:
"Deeder I truly appreciate that you took the time to write us a 5 star review. Im so happy Colleen was able to help you. I glad we were able to assist you with the situation."
Profile photo of Crystal Light

Crystal Light

September 12, 2024

5  out of  5
rating by Crystal Light
"Ellison Lor agency provides excellent,efficient, honest, customer service experience. I highly recommend their agency. Thanks for all yall do."
We responded:
"Thank you so much for your review. It is truly an honor to service you."
Profile photo of Ntujfue Khang

Ntujfue Khang

August 22, 2024

5  out of  5
rating by Ntujfue Khang
"Ellison Lor office at State Farm has been helpful and answer all the questions about my policy that I informed."
We responded:
"We are so glad we were able to help you. Please don’t ever hesitate to reach out."
Profile photo of Allison Rankin

Allison Rankin

August 16, 2024

5  out of  5
rating by Allison Rankin
"Always friendly, helpful and ready to answer any questions that I have."
We responded:
"Thank you for the review. I’m so glad we are able to serve you. We truly appreciate you."
Profile photo of Paul Wieland

Paul Wieland

August 10, 2024

5  out of  5
rating by Paul Wieland
"Ellison Lor's office at State Farm has been super helpful, particularly with the WebSite. This is the first time (3 years ago) I have purchased "Renter Insurance. It is VERY reasonably priced and a snap to set up.!! I am 81 years old and disabled."
We responded:
"Thank you for the 5 star review. I’m so glad we were able to help you get renters insurance."
Profile photo of J Gaitan

J Gaitan

June 24, 2024

1  out of  5
rating by J Gaitan
"Very dismissive. Dealing with them while trying to cancel for extenuating circumstances is not possible. They keep giving me the run around as to why I can’t close the account. Avoid them. They Just want the money and to hit quotas."
We responded:
"Hey Jesse, I do apologize this is happening to you. Unfortunately, your name is not coming up in our system as a client. Please give me a call at the office tomorrow and I’ll be happy to assist you or help you locate your agent. Our office number is 980-434-5535."
Profile photo of nancylee37

nancylee37

April 30, 2024

5  out of  5
rating by nancylee37
"Ellison and Judy was a tremendous help. I love how confident Judy was about State Farm and how great they are. Thank you Judy for your help and making me feel secure that my family will be taken care of."
We responded:
"Thank you so much for the review. It’s an honor that you allowed us to take of you and your family."
Profile photo of Bao Xiong

Bao Xiong

March 7, 2024

5  out of  5
rating by Bao Xiong
"Ellison and his wife, Judy, are very pleasant to work with. They are reliable and fast. Just one call or one text. Definitely a 5 star business and highly recommended."
We responded:
"Thank you so much for your review. We are always happy to answer the call"
Profile photo of kayley fillpot

kayley fillpot

August 29, 2023

5  out of  5
rating by kayley fillpot
"Raphaela is AMAZING!! Definitely recommend working with her!"
We responded:
"Thank you so much for the review. Rafy is a wonderful office manager. I’m so blessed to have her on my team. I’m very pleased she was able to assist you."
Profile photo of Andrew Yang

Andrew Yang

August 15, 2023

5  out of  5
rating by Andrew Yang
"Best Office and Agents in NC!!"
We responded:
"Thank you Andrew! We really appreciate that."
Profile photo of PjFreckles

PjFreckles

August 15, 2023

5  out of  5
rating by PjFreckles
"The switch over to State Farm was the simple and easy. Judy and Ellison explain everything to us in details, so we understand what our coverage was and answers any questions we have. Best people and service out there!!"
We responded:
"Thank you for leaving us a review. Thank you for your time in letting us review your coverages with you."
Profile photo of Winn Vu

Winn Vu

March 24, 2023

5  out of  5
rating by Winn Vu
"Great help, handles works in fast manner."
We responded:
"Thank you for your review. I'm glad we were able to assist you in a timely manner."
Profile photo of Kj Allison

Kj Allison

November 14, 2021

5  out of  5
rating by Kj Allison
"Switching my coverage over to State Farm was simple, fast, and easy. State Farm representative Rubi Burgos out of the Statesville office was great with getting me the right coverage for my home and vehicles. I was never left waiting for answers to questions I may have had. Anytime I called, she was available to assist and if not by phone, she was not far from her email. Highly recommend anyone looking for coverage to shop with State Farm."
We responded:
"Thank so much for allowing us to service you. We truly appreciate you taking time to leave us a review. We are always happy to be here for you."
Profile photo of Lucy Lee

Lucy Lee

October 25, 2021

5  out of  5
rating by Lucy Lee
"Super helpful! Answered all my questions for me. First time buying life insurance and I’m glad we went with Ellison!"
We responded:
"Thankyou so much for choosing us to service you in life insurance. I'm glad we found a policy that met your needs."
Profile photo of Lewis Taxi

Lewis Taxi

October 7, 2021

5  out of  5
rating by Lewis Taxi
"Excellent customer service. Moved my account from another State Farm Agent to this office due to poor customer service."
We responded:
"I appreciate your kind words. Our office is always eager to help. Thank you for taking the time to give us validation in what we do. It motivates us to do better."
Profile photo of mery herrera

mery herrera

August 12, 2021

5  out of  5
rating by mery herrera
"Mi experiencia con state farm la verdad a sido muy buena además cuenta con Rubi Burgos ella te atiende de maravilla te explica todo lo que necesites y siempre puedes contar con ella 100% la mejor!!"
We responded:
"Thank you for the review. Rubi is an amazing team member. I'm glad she was able to help you out."
Profile photo of Brian Seabold

Brian Seabold

June 27, 2021

5  out of  5
rating by Brian Seabold
"Ellison is that local guy you want as your agent. Always there to help you and answer questions. He has helped me get great rates on car insurance and has been extremely helpful answering all my questions."
We responded:
"Thank you for the review. I appreciate you allowing me to quote your auto insurance."
Profile photo of Bou Yang

Bou Yang

March 5, 2021

5  out of  5
rating by Bou Yang
"I was referred to Judy at Ellison Lor State Farm as I am shopping for homeowner's insurance. So glad I took the opportunity! Judy reached out to me and walked me through my quote. She is super friendly, helpful, and informative. We ended up switching our auto insurance altogether. We would be saving more money with more coverage. Thoroughly enjoyed my experience with Judy and satisfied with our auto & home insurance. Glad we made the switch!"
We responded:
"Thank you so much for the review Bou. I really am glad Judy was able to help you out. I'm so excited you all were able to finally find a place. Can't wait to talk to you all again soon."
Profile photo of Michael Jones

Michael Jones

October 25, 2020

5  out of  5
rating by Michael Jones
"Great rates and professional team."
We responded:
"Mr. Jones, thank you for your kind words. My team and I are honored to serve you."
Profile photo of May Khang

May Khang

October 2, 2020

5  out of  5
rating by May Khang
"Very friendly, knowledgeable, experienced, and genuinely interested in my life and my family's insurance needs."
We responded:
"I'm glad we were able to help you. We appreciate you your time and hope we can continue to serve you and your family."
Profile photo of Celia Lee

Celia Lee

September 23, 2020

5  out of  5
rating by Celia Lee
"Awesome customer service, very friendly, & professional workers! They will help you step by step & make sure that you understand everything! The staff also does a very excellent job of answering any questions or concerns that you may have as well!"
We responded:
"Thank you for your kind words. Please don't hesitate to reach out if you have anymore questions."